VAJRA · Hospital Asset Intelligence

Frequently Asked Questions

Proteger AI Private Limited · vajra.software · contact@vajra.software

This document answers the most common questions about Vajra — India's specialist cloud platform for biomedical equipment management, maintenance scheduling, and hospital compliance. For additional assistance, contact us at contact@vajra.software or call +91 979 007 2534.

Q01: What is Vajra and who is it designed for?

Vajra is a cloud-based hospital asset management platform built by Proteger AI Private Limited. It is designed for biomedical engineering teams, hospital administrators, facilities managers, and clinical staff at healthcare organisations. Vajra provides a single unified system to track, maintain, audit, and manage all categories of hospital equipment — from life-critical biomedical devices such as ventilators and MRI scanners, to IT hardware and facilities infrastructure. Vajra is currently deployed across 25+ healthcare organisations spanning Karnataka, Andhra Pradesh, Telangana, and Tamil Nadu.

Q02: What types of equipment can Vajra manage?

Vajra organises equipment into three dedicated workspaces:

  • Bio Medical: Clinical, diagnostic, therapeutic, and life-support devices including ventilators, MRI scanners, CT scanners, ECG machines, infusion pumps, defibrillators, and anaesthesia machines.
  • Maintenance: Facilities and operational equipment such as HVAC systems, generators, UPS units, and structural support infrastructure.
  • IT: Information technology hardware including computers, servers, networking equipment, printers, and peripheral devices.

Each workspace maintains its own isolated asset registry, calibration logs, incident histories, and reports.

Q03: How do I access Vajra?

Vajra is accessible through two interfaces:

  • Web Application: A browser-based platform available at vajra.software, providing full access to all modules including analytics, bulk data operations, depreciation reports, and AI-assisted asset auditing.
  • Mobile Application: Available for download on both the Google Play Store (Android) and the Apple App Store (iOS). The mobile app supports QR-code scanning for instant asset look-up, incident reporting, checklist completion, and real-time field operations.

Both interfaces connect to the same cloud-based data, so teams across departments and branch campuses always have access to up-to-date information.

Q04: Do I need to install any on-site servers or hardware to use Vajra?

No. Vajra operates entirely on a secure cloud infrastructure. All asset data is stored on remote servers with automated backup and disaster recovery. There is no on-site server requirement — hospitals can be up and running without any infrastructure investment beyond internet-connected devices.

Q05: How does Vajra handle equipment incidents and breakdowns?

When a piece of equipment malfunctions, Vajra's Incident Management workflow provides a fully documented corrective path from first report through to verified resolution. Users log an incident against the specific asset, describe the issue, and optionally upload photos. The asset's status is automatically updated to 'Not Working' and the incident appears in the dashboard's open KPIs.

From there, an engineer acknowledges the incident (creating a timestamped response record), classifies it as a software issue or physical damage, and resolves it — either directly on-site or by escalating to an external vendor through a formal Work Order. All steps are immutably logged with timestamps, resolution notes, and cost records.

Q06: What is preventive maintenance (PM) and how does Vajra support it?

Preventive maintenance is the practice of servicing equipment on a scheduled basis — before a failure occurs — to extend its operational life and reduce unplanned downtime. Vajra's Daily Checklist module enables engineering teams to log structured PM checklists for each asset on a day-by-day basis, with completion status tracked and reports generated automatically. PM due dates are recorded per asset, and the dashboard surfaces equipment whose PM is overdue. Hospitals using Vajra have reported an average 33% reduction in equipment breakdowns as a result of proactive maintenance practices.

Q07: How does Vajra help with NABH compliance?

Vajra is designed to support the documentation and record-keeping requirements of NABH (National Accreditation Board for Hospitals & Healthcare Providers) accreditation. The platform maintains digital PM checklists, immutable incident and work order logs, calibration records with due-date tracking, and a compliance directory — collectively providing the structured documentation evidence required during NABH audits. Preparation that previously took weeks of manual retrieval can be completed in hours using Vajra's reports engine.

Q08: What is the AI Audit feature?

Vajra's AI Audit feature, available on the web application, provides an AI-assisted workflow for conducting equipment audits across a hospital's asset registry. It helps engineering teams systematically verify the physical presence, working condition, and documentation completeness of assets — producing a structured audit trail that can be exported for compliance and administrative purposes.

Q09: Can Vajra manage equipment across multiple hospital branches?

Yes. Vajra is built for multi-branch hospital networks. Each branch can maintain its own asset registry, department assignments, and operational records within the same platform. Central administrators have a unified view across all campuses, making it possible to track inter-branch equipment transfers, compare maintenance performance across sites, and consolidate reporting at the group level.

Q10: What user roles and permissions does Vajra support?

Vajra uses Role-Based Access Control (RBAC), ensuring every user can only view and act on data relevant to their specific role and department. Role permissions are enforced at every level of the application. Typical roles include hospital administrators with full management access, biomedical engineers with operational and maintenance access, and department-level staff with read or limited reporting access. Access configuration is managed during onboarding and can be updated by the account administrator.

Q11: How is our hospital's data protected?

Vajra takes data security seriously across multiple layers:

  • Encrypted Transmission: All data is encrypted in transit between devices and cloud servers.
  • Secure Cloud Storage: Redundant backup and disaster recovery with no dependency on on-site hardware.
  • NDA Protection: Proteger AI signs a Non-Disclosure Agreement with every hospital that deploys Vajra.
  • Role-Based Access Control: Data access is restricted to what each user's role requires, enforced at every application layer.

Vajra's GSTIN is 29AAOCP2316D1ZG and is developed and maintained by Proteger AI Private Limited, Bangalore.

Q12: How do I get started with Vajra or request a demonstration?

To get started or to schedule a demonstration for your healthcare organisation, reach out to the Vajra team directly:

  • Email: contact@vajra.software
  • Phone: +91 979 007 2534
  • Website: vajra.software
  • Office: 2086, 9th Cross RPC Layout, Vijayanagar, Bangalore — 560040

Support is also available within the platform via the Contact section in the left navigation panel, where you can submit questions, feature requests, or support issues directly to the Vajra team.

Frequently Asked Questions (FAQs)

How to place an order?

If you are a new customer create a free account by using this link https://vajra.software/registration. If you are an existing customer use the sign-in option provided in this link https://vajra.software/my-account/. If you have a pre-approved business account you get exclusive pricing, GST invoices, bulk purchasing options, credit facility by using the mobile application. You can also download the VAJRA app from Google Play Store for a user-friendly shopping experience. Browse through our extensive product list, choose the product you need, add to cart, proceed to the cart, and input your personal details, including delivery address, contact number, and email id. Further, proceed to checkout to make the required payment. Once the payment is placed, your order has been confirmed and ready to be shipped to your delivery address.

Do I need an account to place order?

Yes, you do. For security purposes and authenticity of order delivery, we provide our services to only the registered users. To order with us, register today at Vajra and become an esteemed user. We would be very glad to be of your service. For any queries, call us at +91-8971580265 or write to us at contact@vajra.software

Do I need an account to view the price of the product?

Yes, it is possible only post-registration with Vajra. To view the price of any product on Vajra, or request for Quotations, one has to Register on https://vajra.software and become a User.

How to contact Vajra

If you are having any trouble with registering or placing an order; or if you have any other queries related to our products and services, please feel free to contact us at contact@vajra.software or call us at +91-8971580265. We are here to be of your service during our regular business hours.

Is there any mobile app available

Yes there is. We have an Android App called Vajra where healthcare facilities such as hospitals, laboratories, and pharmacies can place their orders, and at the same time, Medical device Vendors can Sell their products to hospitals.